Frequently Asked Questions

Everything you need to know about shopping with Essex Fashion House.

What is your standard shipping timeframe?

We offer express shipping worldwide. Orders within the UK typically arrive in 1-2 business days, while international deliveries generally take 5-7 business days depending on the destination.

How do I return an item for a refund?

We accept returns within 14 days of delivery. Items must be in their original, unworn condition with all designer tags still attached. Please visit our Returns Portal to start your request.

Are the luxury items on your site authentic?

Absolutely. At Essex Fashion House, we guarantee the 100% authenticity of every product we sell. Each item undergoes a rigorous multi-point inspection process by our expert authenticators.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer buy-now-pay-later options through Klarna and Clearpay for eligible customers.

Do you offer international shipping?

Yes, we ship to over 50 countries globally. Please note that international orders may be subject to local import duties and taxes, which are the responsibility of the customer.

How can I track my order?

Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to the courier's website to monitor your delivery.